Job Description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking an Information Technologist. The Information Technologist will support the U.S. Navy and is responsible for applying a broad base of IT knowledge and subject matter expertise to identify, recommend and properly apply solutions, implement products, and deploy baseline services. In addition, the position will perform Tier I and II problem resolutions services combining their expertise with the latest technology available to proactively avoid issues and restore degraded IT systems quickly and effectively. This position is located at the Washington Navy Yard.

The Information Technologist responsibilities will include:

• Support customer facing troubleshooting activities and problem escalation, via in-person and some remote support.
• Provide support to all IT operations and customer requests
• Support Onboarding process for organization to include submitting seating requests, deploying laptops and peripherals, and configuring accounts
• Submit requests, SAARs, and Interact with NMCI Activity Customer Technical Representatives (ACTR) for the organization
• Support VTC and Teams meetings for the organization
• Support Mobility ordering, deploying, and troubleshooting requests from the organization
• Operate in fast paced environment and responding to various Ad hoc IT support requests.
• Provide effective technical solution to complex problems to include Tier I trouble shooting of ServiceNow incidents or problems when requested.
• Provide emerging communications and information technology engineering support and technical solutions to improve overall service delivery to include customer support, proactive system support etc.
• Support the customer’s efforts to share and distribute information by electronic means.

Basic Qualifications:

• Bachelor’s Degree or 2 years equivalent experience
• Customer facing support experience
• Strong communication skills
• Positive customer service attitude and professional phone etiquette
• Ability to prioritize and handle multiple projects
• Secret Clearance

Preferred Qualifications:

• Customer support experience in enterprise user service and help desk incident management within the DoD or Navy
• Experience and knowledge working with NMCI
• Customer support experience/knowledge working in Service Now, PKI & CAC Cards, MS Windows, MS Office 365, Pulse Secure, CITRIX, and MS Exchange.
• Customer Support experience/knowledge working with Telecommunications platforms: Avaya Communications Services, Cisco, Voice over IP, Blackberry, Apple iPad, SMEPED, Mobile Devices iPhone or IOS devices and vendors

Clearance Qualifications:

• Must have a DoD Secret Security Clearance

Qualified candidates may submit their resume to the career section of our company website at . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

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