Job Description

ABOUT ATRIA

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.

We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families.

We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.

Each member's care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.

Atria’s IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on Director of IT who can operate across this spectrum. 

The Director of IT will be responsible for end-user devices for our multi-hundred employee base, on-prem and cloud infrastructure to support our clinical information systems (including a full imaging center, pharmacy and lab), corporate office IT / network infrastructure, multiple high-end medical clinics’ IT and AV infrastructure, and the entire suite of software tools that allow our teams to serve our members in a secure and productive manner. The director is expected to be hands on with a demonstrated ability to efficiently utilize resources, while managing an onsite IT staff member in each location. The director will oversee the IT budget, partnership with outside vendors, assist with the setup of new users and user attrition, answer technical inquiries, track inventory, provide user training, and identify effective solutions. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles.

The IT function has a direct impact on our ability to deliver care to our patients, and this role provides an opportunity for the right Director of IT to own multiple customer-facing experiences in addition to back office IT assets. For the right leader, this could be a career defining IT leadership opportunity.

ESSENTIAL FUNCTIONS

• Manage “help desk” function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network security
• Manage onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
• Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
• Own IT and AV within Atria’s healthcare clinics including hospitality-led member suites
• Continually improve IT infrastructure by identifying software and hardware solutions to support business needs, and then implement and train
• Continually identify opportunities to optimize budget for IT 
• Support onsite and remote troubleshooting through diagnostic techniques 
• Provide end user training as needed
• Maintain asset inventory across end user and organizational assets
• Provide weekly reports on IT risks, issues, resolutions and expenditures

Salary: $150,000-$235,000

Requirements

• BSc/BA in IT or Computer Science or relevant field preferred

• Minimum of 5 years’ experience in IT support, 1+ years’ experience in leadership role 

• Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech

• Experience with new office setup across networking, devices, and infrastructure

• Vendor management with demonstrated ability to negotiate service and cost terms

• Ability to build a responsible IT budget for per-employee and organization-wide expenses

• Ability to diagnose and resolve technical issues across all areas of responsibility

• Modern technology stack experience (Okta, Google, Apple/Mac, …) and networking experience (Fortinet, Ubituiti, …)

• Proficiency in English, spoken and written, and proactive communication skills

• Commitment to high quality customer service akin to luxury service brands

• Organized and detail oriented

• Thrives a fast-paced start-up environment with changing requirements

• On site in New York City

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria
• Time to give back and make an impact in underserved communities

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