Technical Support Specialist Job at The Excalibur Group, Dulles, VA

aU9GNlBZdnlVTWVGeHp5Q0RUT1pXbS9tTVE9PQ==
  • The Excalibur Group
  • Dulles, VA

Job Description

The Excalibur Group is currently seeking Technical Support Specialist I in Dulles, VA to support a local contract .

**Will be subject to a background check prior to employment.

DUTIES/RESPONSIBILITIES
  • Receives trouble calls (via e-mail, voice mail, and walk-up) for software, hardware, application, and/or telephony problems.
    • Enters call information into the ticket tracking system, documents information about the problem, and triages/endeavors to perform first contact resolution.
    • Performs related duties.
  • Responds to IT related service requests (user problems, incidents, issues, requests and queries).
    • Creates problem ticket by entering user and problem information into the Division’s ticket tracking system (ServiceNow).
    • Assesses the problem; works with users to troubleshoot the nature of reported problem. 
    • Performs Tier 1 remote troubleshooting/diagnostics on commonly used software, hardware, applications and other equipment/items used throughout the Airports Authority.
    • May query using the Division’s frequently asked questions (FAQs) and other Division tools to assist in identifying user’s problem/potential problem and solution.
    • May use remote access software to remotely work on the user’s equipment.  Documents completion or progress in ServiceNow.
    • Supports Deskside Operations Team with ticket response and resolution. Must understand basic hardware troubleshooting and incident-resolution for hardware and software PC-related incidents.
  • Operates within established Divisional IT Infrastructure Library (ITIL) service support and service delivery framework and Total Contact Ownership principles and practices.  Works to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness by practicing Total Contact Ownership for all IT related issues to ensure a high degree of customer satisfaction.
  • Maintains currency in technical and service skills.  Works to increase technical knowledge and proficiency.  Pursues additional, work-related certifications.
  • Uses a computer and (a) modern office suite software (such as MS Office) to communicate (email), plan, schedule, word process, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for time and attendance reporting, and other functions; and (c) special systems/software such as ServiceNow used in the Division for ticket tracking.
  • Performs other duties as assigned. Nothing in this job description restricts MWAA’s right to assign or reassign duties and responsibilities to this job at any time.
REQUIREMENTS:
  • A high school diploma, a certificate of General Educational Development (GED), or an equivalent combination of education, experience, and training.
Preferred Qualifications:
  • Associate’s Degree in Computer Science, Telecommunications, or Management Information Systems (MIS).
HOURS OF OPERATION
Must have flexible schedule , hours may vary (M-Fri with some weekends)
Overtime is expected and shift changes
Travel required

HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting  .
Preference will be given to all qualified applicants who live in a federally certified HUBZone.

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**

 

Job Tags

Contract work, Local area, Remote job, Flexible hours, Shift work, Weekend work,

Similar Jobs

State of Florida

FDC-CLASSIFICATION OFFICER-70040746-OKEECHOBEE CORRECTIONAL INSTITUTION Job at State of Florida

 ...Requisition No:839992 Agency: Department of Corrections Working Title: FDC-CLASSIFICATION OFFICER-70040746-OKEECHOBEE CORRECTIONAL INSTITUTION Pay...  ...degree from an accredited college or university. # Experience reviewing, auditing, analyzing, and/or... 

Hood College

On Call Patrol Officer | Hood College Job at Hood College

 ...Director of Campus Safety, the Campus Safety Patrol Officer candidate must be able to participate...  ...prove demonstrated skillsets in the security and protection of students, faculty,...  ...issues citations as necessary; issues vehicle registrations. Patrols and/or directs... 

University of Maryland Medical System

Cardiac Sonographer II, 10,000 Sign-on Bonus Job at University of Maryland Medical System

 ...regional referral center for trauma, cancer care, Neurocare, cardiac care, women's and children's health and physical rehabilitation...  ...general supervision, performs routine and specialized cardiac sonographic procedures. Key Responsibilities * Key Responsibility 1 :... 

Acme Distribtuion

Class A CDL, Local Denver Metro Route Driver Job Job at Acme Distribtuion

 ...Maintain safety policies in warehouse,docks,driving,loading and unloadingComplete deliveries in a timely mannerCommunication with dispatch officeAbility to lift up to 90 lbsPre-Post dispatch equipment inspectionsSafe operations of all equipment0-6 months of... 

Talula's Garden

Barista/Gourmet Market Staff Job at Talula's Garden

 ...Restaurants,Talula's Daily is equal parts all-day cafe and local market. Open every day from 8AM - 6PM, the market/cafe is serving as...  ...p repare coffee, espresso, and tea drinks; accurately input food and beverage orders; process payments through ALOHA POS system...