About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
The MA Supervisor will be responsible for coaching, supervising, and providing resolution support to questions raised by the medical assistant team. They will serve as the first line of support for the medical assistant team and the practice manager. This role will require exceptional communication, collaboration, and problem solving skills. They will oversee the daily functions of the MA team and will be responsible for prior authorizations, medical record management, staff workflow, and driving accountability.
Responsibilities
First point of escalation for all MA Team members for support-related questions
Provide backup support for the medical assistant team, which includes all functions of a medical assistant: scheduling, data entry, medical record collection, etc.
Assist in the supervision of work and performance of clinic staff including medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed. Engage team members in regular 1:1’s for coaching, feedback and accountability
Updates job knowledge by participating in educational opportunities; reading professional publications
Guiding care delivery and ensuring patient flow within the site
Ensure staff are working to the top of their licensure, completing tasks timely, and balancing workload to meet patient needs
Oversee the quality of patient responses MA team is providing to ensure a high quality interaction every time
Ability to provide coaching and feedback, having difficult conversations, and creating an environment of trust so the MA team feels comfortable bringing issues to the forefront
Enforces best practices, policies and procedures to ensure the team is compliant and following all regulatory requirements
Partner with the Care Center leadership team when dealing with escalated patient concerns or issues
Works to help improve current state processes, including the prior authorization process
Oversee and train new and existing staff along with the clinical director
Maintains a safe, secure, and a healthy work environment
Assist with New Hire Training/Interviewing
Create Monthly Work schedules for Medical Assistants and Medical Service Representatives
Must have a minimum of 2+ years' experience in medical/healthcare setting as a CMA/RMA Supervisor
Current CMA/RMA certification is required
Prior Authorization experience is a must
Must be willing to work a rotating schedule including nights and weekends
Working knowledge with EMR, MS Word, Excel, and Outlook
Prominent level of professionalism and empathy
Interact with patients in a courteous manner and keep best practices for patient centered care at the forefront
Ability to communicate effectively (verbal and written)
Excellent interpersonal skills
Sharp attention to detail and high-level organizational skills
Serves and protects the company by adhering to professional standards; company policies and procedures; and federal, state, and local requirements
Demonstrates initiative and ownership for accomplishing new and different requests and exploring opportunities to add value to role
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