Job Description

Summary

The Chatwal, a Luxury Collection Hotel located in the heart of Manhattan, The Chatwal bridges classic and contemporary like no other. Nestled between Rockefeller Center, Bryant Park and the Theater District, the landmark hotel originally built in 1905 by Stanford White, has been beautifully restored and renewed by master architect Thierry Despont, re-launched in 2010 with 76 rooms and suites, several of which features spacious terraces. Carefully selected amenities, professional butler service and bespoke service make it an ideal choice for both leisure and business travelers. The hotel is home to the famous Lambs Club Restaurant. This iconic hotel is the vision of the hotelier and entrepreneur Mr. Sant Singh Chatwal.

Job Responsibilities:

• Supports the daily shift operations of Housekeeping
• Ensures property guestrooms, public space and employee areas are clean and well maintained
• Completes inspections and holds people accountable for corrective action
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
• Inspects guestrooms on a daily basis
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventories stock to ensure adequate supplies
• Supports and supervises an effective inspection program for all guestrooms and public space
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
• Ensures all employees have proper supplies, equipment and uniforms
• Communicates areas that need attention to staff and follows up to ensure understanding
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
• Ensures employees understand Marriott brand standards and Chatwal standards
• Observes service behaviors of employees and provides feedback to individuals
• Celebrates successes and publicly recognizes the contributions of team members
• Providing and Ensuring Exceptional Guest Satisfaction
• Participates in the development and implementation of corrective action plans to improve guest satisfaction
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Responds to and handles guest problems and complaints
• Strives to improve service performance

Pay Range: $60,000 - $68,000

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Bachelor Degree in Hospitality Management or equivalent work experience
• Minimum one year in ultra-luxury operations, preferably in a union environment
• Minimum 1-year experience in a similar capacity for a luxury or ultra-luxury property.
• Knowledge of Opera and Microsoft Office Applications
• Strong command of both spoken and written English with fluency in other languages preferred
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team

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