Customer success specialist - Remote Job at Ovextech, New York, NY

anVwME5JL3hWc0NBeVRPQ0R6R1pVR2J0TWc9PQ==
  • Ovextech
  • New York, NY

Job Description

fast-growing media start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.

Objectives of this role

Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

Maintain existing customer-success metrics and data as directed

Responsibilities

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals

Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings

Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement

Work with sales and marketing teams to boost customer referrals and develop case studies

Required skills and qualifications

Three to five years of experience in communications, marketing, sales, account management, or customer success

Strong skills in verbal and written communications, strategic planning, and project management

Analytical and process-oriented mindset

Ability to work effectively across multiple departments in a deadline-driven environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications

Bachelors degree or equivalent

Knowledge of Salesforce and project management tools

Experience in event planning

Related job titles

Job Tags

Remote job, Flexible hours,

Similar Jobs

CareMetx LLC

Summer 2025 Finance Internship Job at CareMetx LLC

 ...center team. The blend of technology and services is core to our offering for pharmaceutical manufacturers. Job Title : Finance Internship Duration: June 2, 2025 - July 25, 2025 (8-weeks) Hours: 30-40 hours Position Summary: We are looking for an enthusiastic... 

Sedgwick County

Appraisal Data Collector - APPRAISER Job at Sedgwick County

 ...Department: APPRAISER Pay: $16.07 Per Hour Work Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m. Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews... 

CLEAR - Corporate

Director, Federal Government Affairs Job at CLEAR - Corporate

The Director of Federal Government Affairs will be responsible for coordinating and executing strategies to proactively engage executive branch policymakers to maintain the company's brand and build relationships to advance its partnership with the federal government.... 

Work With Your Handz

HVAC Service Technician Job at Work With Your Handz

 ...Calling All Hardworking HVAC Pros: Join Our Industry Leading Crew! Are you ready to roll up your sleeves and join a team that's...  ...well done. We work hard but we have FUN too! As an HVAC Service Technician with us, you'll be in the thick of it, maintaining and fixing... 

Story Lane Box

Events Assistant Job at Story Lane Box

 ...specialize in creating memorable and impactful events that tell the stories of our clients in...  ...organized and enthusiastic Events Assistant to join our team in Cincinnati, OH. As an...  ...play a vital role in supporting the planning and execution of events from start to finish...