Customer Success Specialist
Company Overview:
Momentous is a dynamic, fast growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our customer's goal or what they want to achieve, we are on a relentless quest to help them get there. We work with some of the greatest minds in science and athletic performance who tap into the latest research and real-world experience to create a portfolio of products designed with one common goal—to help our customers be their best. What we’re proud of:Position Summary:
The Customer Success Specialist is an individual contributor role that reports to the Director of Customer Care and works to create, facilitate, coordinate, and oversee the customer support journey from front to back. You will play a pivotal role as the face of our team both here at home and abroad. You will be responsible for ensuring timely and positive interactions through all customer communication channels, while also contributing to the overall success and ongoing improvement of the customer lifecycle through initiating and seeing projects through to implementation.Responsibilities :
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EQUAL EMPLOYMENT OPPORTUNITY
Momentous provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to bringing together individuals from different backgrounds and perspectives, and providing employees with a safe and welcoming work environment where everyone can thrive. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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